We have sold and bought a number of properties over the years - and from the first engagement - Russell was clearly different. We went through a bit of a process looking for the right property, and having had the experience of dealing with lots of sales agents - we were conditioned to think pressure and the "sell" was simply the norm. Russell is one of the very few agents we have dealt with over the years who has been a genuine, honest, perfectly personable and human agent to deal with. I have unreserved praise for the process he helped us through including personally coming to Queensland to ensure we understood what we were agreeing to and negotiating in good faith as well. If you're looking for an agent who won't give you the run around, nor annoy your buyers and also achieve results - I'd unreservedly recommend Russell.
I had the pleasure working with Russell both as a peer and a manager whilst Russell was employed at Stockland. We worked together for about 8 years. Russell’s dedication to customers, clients and his own staff was extremely impressive. Russell would always be looking for ways to improve the journey and experience for all stakeholders and ensured they were all well looked after. I would have no hesitation in recommending Russell to friends and family and hope to work closely with Russell again in the future.
Russell has taught me a lot in regards to customer service and how to do the right thing by customers that always leads to more success. Anyone buying from him is in the best hands possible!